Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes, cake pops, cupcakes or cookies.
Once a cake has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with refund policies stated above.
We bake one day and decorate the next. If you need to postpone your cake for another date, we require at least one week notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the cake. If you’d like to change the flavor of your cake, we require 72 hours’ notice. 3D Cakes require at least one week’s notice if changes want to be made to the cake or to change the date.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards (Our cakes are tasted daily to insure highest possible quality). Quality determination is solely at the discretion of Fluffy Thoughts. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least two hours prior to serving. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
DEPOSITS ARE NON-REFUNDABLE. If you cancel a cake order before we have a chance to deliver it to you, there is NO Refund. If you pre-paid in full, or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you.
The following 3 scenarios are the only instances when we will provide a full refund:
That’s it. We do not give refunds under any other circumstances. Refunds are given within 7 days.